illumyx Culture Spotlight

Busyness:  What's the Payoff?

Posted by Nicole Smith on Jun 23, 2017 6:00:00 PM

When someone asks us how we are, I’ve noticed that oftentimes, our initial response is “Good — busy” or “Ugh...busy.” 

Not out of the ordinary, right?  Our lives get scheduled with work commitments, meetings, family time, after school activities, church, friends and the list goes on.  And with nearly 61% of the world’s population working, society accepts and almost demands we are busy.  Especially in the world of business, busyness (AKA productivity) is oftentimes linked with success.  Let’s look at YouTuber Casey Neistat for example.  Note how much free time he has in his day.

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Topics: company culture, busyness in the workplace, the value of busyness, recognition in the workplace

The Real Cause of Workplace Conflict

Posted by Stephen Utech on Jun 2, 2017 10:55:52 AM

As business consultants, we get hired to go into businesses and help identify where there’s conflict and how to resolve those conflicts.  Typically, what we find is that businesses have a strong focus on issues such as productivity, retention, attitudes between employees, and low employee morale and engagement.  More often than not these issues get lumped into the idea of needing to improve “culture”.  Low productivity?  We need more accountability in our culture.  High turnover?  We need a more positive culture.

While these are all important issues that should be addressed, it isn’t necessarily what organizations should be focusing on to “fix.”  These are all indicators that something may be misaligned within your organization and should drive you to discover why.  So rather than throw a band aid onto your organizational struggles, dive into your organizational culture to prevent or minimize conflicts from reoccurring.

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Topics: conflict in the workplace, conflict management, importance of organizational culture, common probelms within organizations, workplace

Importance of Aligning Values in Business

Posted by Melissa Borowicz on May 30, 2017 6:00:00 PM

Our values are the core of who we are.  They are composed of our successes, failures, experiences, passion, strengths and fears.  However, there are situations where we find our values conflicting.  By conflicting values, I am referring to the internal struggle that occurs when two predominant values that you hold, are at odds.  This creates internal stress and tension that seems difficult to resolve without compromising one of your driving values.

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Topics: company culture, conflict in the workplace, aligning values in the workplace, organizational values, workplace conflict

People and Process Integration in Business

Posted by Ken Utech on May 8, 2017 11:56:20 AM

A common trend we see with businesses is the emphasis on streamlining processes and making quality improvements in how processes are developed and how they flow.

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Topics: Culture Integration, building company culture, people versus process

The Flawed Business Approach to Conflict Management

Posted by Melissa Borowicz on Apr 21, 2017 4:57:09 PM

“I have never let my schooling interfere with my education.”  — Mark Twain

Our culture is set up to focus on behaviors with the hope that by modifying people’s behaviors, we will be able to move them towards health.  This may mean healthy work habits, relationships, personal fitness, or a number of other various things.  Because of this, many leaders — especially those working in Human resources — and coworkers become the “drug of choice” to deal with problematic behaviors.  However, by simply popping a pill — or in this case throwing out blanketed solutions — all we end up doing is tolerating and maintaining the problem.  

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Topics: conflict in the workplace, leadership, conflict management

Workplace Awareness: Social Contracts

Posted by Ken Utech on Apr 14, 2017 1:00:00 PM

As a licensed family and marriage therapist and business consultant, rapport is crucial.  It allows you to connect and dive into conflicts that may be holding people and businesses back.  However, this is an ability that takes time to develop — yet alone utilize effectively towards driving change.

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Topics: conflict in the workplace, workplace culture, implementing change in the workplace, leadership development, team development, social contracts in the workplace

Retaining is Gaining: Why Organizations Need to Address Employee Retention Issues

Posted by Melissa Borowicz on Mar 31, 2017 11:16:32 AM

Let’s face it — good employees are hard to come by, and in many cases, harder to retain.  In fact, according to the United States Department of Labor, tenured has decreased since 2014.  Some of these reasons are due to inflexibility at work, lack of growth opportunities, better pay elsewhere, or employees disliking their bosses, says Harvard Business Review.  In concordance with this, Paychex conducted a survey that breaks down the top 15 reasons as to why people leave.

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Topics: building company culture, motivate your employees, improve employee experience, employee retention

Limiting Your Leadership Potential

Posted by Ken Utech on Mar 26, 2017 2:00:00 PM

My father had worked at the same company for 40 years.  He was so dedicated, that he invested everything he had into the company.  When he later died of a heart condition, my family and I were penniless because the company my father loved so much had gone bankrupt, leaving my mother without his pension.  It was at that point that I developed the belief that I couldn’t trust authority.  I was not going to blindly follow someone else, but rather, take charge and be in control of my own life.

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Topics: leadership development, conflict management, common probelms within organizations, limiting beliefs

The Biggest Mistake in eNPS Benchmarking

Posted by Stephen Utech on Mar 17, 2017 11:00:00 AM

Employee Net Promoter Score (eNPS) can be used to predict the productivity of your company. Studies have shown that a higher eNPS leads to better customer experiences, and thus, creates an increase in growth. The idea behind this is that when people enjoy the work they are doing, they are more focused on their tasks versus doing things like gossiping about coworkers or discussing workplace conflicts. Because of this, they are able to work more effectively and efficiently, which gives customers a better experience and encourages them to return. With an increase in Net Promoter Score (NPS), a measure of customer loyalty and enthusiasm, a company is predicted to profit.

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Topics: employee net promoter score, how to measure corporate culture, Biggest benchmarking mistakes, cultural analytics, corporate culture, understanding corporate culture, benchmarking data

4 Stages of Culture Integration

Posted by Melissa Borowicz on Mar 10, 2017 11:00:00 AM

Change is scary. Whether you’re moving to a new area, starting a new job, or simply taking on more responsibilities. Just like people, companies experience change in a similar way. The only difference is that companies hold a heavier burden because so many lives are affected by a single decision.

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Topics: implementing change in the workplace, How change happens in the workplace, merger and acquisition, change curve, stages of culture integration, Culture Integration

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